Possible Onboarding Errors & Troubleshooting
If you encounter an issue during the onboarding wizard, use this troubleshooting guide to resolve it in seconds.
Google Places Search Issues
Issue: 'No matching restaurant found' or 'Selected place is not a food venue.'
Cause: Newly opened restaurants or venues with unverified Google Maps profiles may not return complete metadata via the Google Places API.
Solution: Click 'Enter details manually'. You can input your restaurant name, street address, and upload your logo and cover photo directly from your device.
ABN & State Validation Errors
Issue: 'Please enter a valid 11-digit Australian Business Number (ABN).'
Cause: Spaces or punctuation were included, or the ABN did not contain exactly 11 digits.
Solution: Remove spaces and hyphens (e.g. enter `51824753556` instead of `51 824 753 556`).
Trading Hours & Midnight Overlaps
Issue: 'Closing time cannot be earlier than opening time.'
Cause: Occurs when setting late-night closing times (e.g. 17:00 to 01:00 AM next day) without flagging the shift as crossing midnight.
Solution: TableStruck natively supports cross-midnight trading hours. Simply select the closing time (e.g., 01:00 or 02:00); the system detects late-night trading and allocates the hours to the next calendar morning correctly.
Duplicate Email or Phone Errors
Issue: 'An account with this email already exists.'
Cause: You previously signed up for TableStruck or another staff member registered your email.
Solution: Return to the Sign In page (`app.tablestruck.com/auth/sign-in`) and log in. Once logged in, click 'Add Another Restaurant' to link a new venue to your existing account.
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