Guest Messaging, 24h Reminders & Reconfirmation
Automated communication keeps your tables full and reduces no-shows to near zero by keeping diners informed at every step.
Instant Confirmations with Calendar Integration
The second a booking is placed:
• The diner receives an immediate, branded email confirmation.
• An Apple Wallet / Google Calendar `.ics` file is attached, automatically adding the booking and an alert to their phone calendar.
• Your host stand receives an instant real-time audio chime and web push notification.
24-Hour Automated Reconfirmation Workflow
24 hours prior to reservation time, TableStruck dispatches an automated SMS or email asking the guest to confirm their table:
• Clicking 'Confirm Booking' updates the reservation status to CONFIRMED on your live timeline.
• Unconfirmed bookings are flagged with a subtle yellow badge so your hosts know to follow up.
1-Click Self-Service Cancellations
Every confirmation message includes a secure self-service cancellation link. If a guest's plans change, they click once to release the table, allowing TableStruck to instantly open the slot to waiting diners or walk-ins.
Unsubscribe Portal & Spam Act Compliance
Every marketing or reminder email contains a verified, read-only unsubscribe link (`tablestruck.com/unsubscribe?email=...`). Diners can easily manage their communication preferences in full compliance with the Australian Spam Act 2003.
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